Refund Policy

Last updated May 11, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels
attached.  

RETURN PROCESS

To return an item, please email customer service at info@exxtapparel.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the following address:

 
Indigo TShirt Factory Sdn. Bhd
Attn: Returns
RMA #
1-4 JALAN KPMJ 2
KOMPLEKS PERNIAGAAN MUSAI JAYA
Melaka, Melaka 75400
Malaysia 

Return shipping charges will be paid or reimbursed by us.

REFUNDS  

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

QUESTIONS  

If you have any questions concerning our return policy, 

please contact us at: 06-2811555 info@indigo.my